Seller of record & fulfilment
The seller identified on your order manages stock preparation, packaging, dispatch, carrier selection and shipment documentation. Available services may include DHL Express, UPS Worldwide Express or other supplier-listed carriers.
Checkout displays eligible services and charges for your address. Dispatch time and carrier transit estimates are separate. Estimates are not guaranteed arrival dates and may change because of carrier operations or customs.
Delivery options & charges
Review service, destination coverage, shipping charge and any supplier-specific free-shipping threshold before submitting the order. A shipping service available to one country or supplier may be unavailable to another.
Provide a complete address, country, postcode and receiving contact. Duties, import taxes, permits and clearance charges remain the buyer’s responsibility unless the order explicitly includes them.
Unified order tracking
Your order page records shipment status and tracking information supplied by the seller or supported carrier integrations. Updates may be delayed, incomplete or unavailable on parts of an international route.
For a border hold, review the seller’s delivery guidelines and contact MyPeps Support using your dynamic order number. Support can request shipment documents and an update from the merchant. MyPeps cannot direct customs decisions or bypass border-authority holding times.
Packaging & lawful declarations
Neutral, unbranded outer packaging may be used where appropriate to protect commercial confidentiality. Packaging must preserve safe transport, required labels, batch identification and traceability.
Unbranded packaging or blank vial presentation is not permission to conceal shipment contents. Customs documents must accurately describe the actual products, quantity, value and applicable classification. Required hazardous-material, product and regulatory markings must remain in place.
Destination eligibility & border controls
Before purchase, the buyer must confirm lawful import, possession and research use at the destination, including institutional authorizations and any permits. Research-use-only wording does not override local restrictions.
Additional documentation can support a clearance review but does not guarantee entry. Do not request false descriptions, understated values or declarations of unrelated cosmetic materials.
Delayed, missing or damaged shipments
Contact support promptly if tracking stops, the carrier records loss or seizure, or the shipment arrives damaged. Retain carrier notices, packaging and photographs. Do not confirm receipt before inspecting the shipment.
Qualifying non-delivery and damaged-cargo claims are assessed under the Payment Protection & Refund Policy. A delivery scan alone does not resolve a disputed receipt.